FREQUENLY ASKED QUESTIONS:
Q: Why should I buy from customcasinochips.com?
A: Pick one or all of these reasons, you can't go wrong . . .
• best value anywhere!
• full color, photo-quality resolution for graphics
• exclusive, one-of-a-kind chip designs
• FREE graphic design services
Q: Will you show me what the chip looks like before you begin production?
A: Absolutely. In fact, we require your approval of the proof before we begin. We will email you a picture of it and if you want to change the design, tell us how you want it changed and we'll make it happen. We'll continue emailing you proofs until you're satisfied that you're getting what you want. Once satisfied, just reply to the email with your approval and production will begin promptly.
Q: How long until I can have my chips?
A: From the confirmation of your order/design approval to the day your chips are shipped, it will normally take about 18 days for the Ultimate chips but please check the ORDER HERE page for the most current info regarding our production time.
Q: How many chips should I buy?
A: It depends on the number of players you typically host. 300 chips can usually support up to 5 players, 400 chips is good for 6-7 players, and 500 chips will suit 8-9 players, maybe 10. A 600 chip order should ensure enough for a 10 player game with additional buy-in.
Q: How many different colors should I get?
A: Three different colors is common, but you should just make sure that each chip value, however many you have, is represented by its own separate color. The most popular color representation of value, from least value to most value, goes like this: white - red - blue - green - black - purple. Some people like to use purple for a chip value that is far and and above the next highest chip value in the game so as to make it more of a "prestige" chip, as opposed to a one that serves a great practical purpose. This is your game, though, so do whatever you think is best.
Q: What is a typical color assortment?
A: In a typical poker game, you should usually allocate many more chips towards the lowest value chip than the rest of them. White is easily the most common color to represent the lowest chip value and black is the most common color to represent the highest chip value, though purple and sometimes blue also fit that description well. In a typical set of 500 chips, a common mix would be 200 white - 150 red/green - 100 blue/black - 50 black/purple. Ultimately, though, you can allocate chip counts and colors however you see fit.
For a structured limit Texas Hold 'Em game, like $3-6, you should probably go with three colors at most. In a 500 chip set, get about 50 white chips to satisfy the $1 small blind requirement, then about 300 red or green chips to represent the pre-flop/post-flop bet of $3, and then about 150 blue or black chips to represent the $6 turn and river bets. Of course, you don't have to use those color suggestions or quantities. They are only typical of today's poker game.
A no-limit Texas Hold 'Em game or tournament can vary wildly depending on key factors like # of players and stakes. One popular set-up for a 10 player no-limit tournament would be to own 600 chips in four different colors. The format would be 200-200-150-50 (from lowest to highest value) and each player would receive 20 of the $5 chip, 15 of the $25 chip, 10 of the $100 chip, and 2 of the $500 chip. This starts out each player with $2475 in chips (but this amount is fairly irrelevant). This allows the players to "color-up" after the proper betting rounds and have just enough chips to cover the amount in play at the time.
Q: Should I put denominations on my chips?
A: We encourage you NOT to go with denominations. You may want to put these chips into a game with different stakes and the chips might then confuse the players. We suggest just letting the colors speak for chip value to give them more versatility. All you have to do is make sure that each player knows what each chip color is supposed to represent in value.
Q: I really want denominations, so how many can I use?
A: You can have up to six free templates, which means you can have six different denominations at no extra charge. After that, we add $10 to your total price for each extra template (denomination) requested.
Q: Does it cost more if I send you my own graphic as opposed to using one of your stock designs?
A: No, the price is the same.
Q: Is the chip customized on BOTH sides?
A: Yes.
Q: Can I get two different sides to the chip?
A: Yes, you can get two different sides at no additional cost because that would only add up to two templates.
Q: What is a design template as referenced on the "Prices" page?
A: A template is quite simply a unique design from which other chips are replicated. A set of chips with a Poker Dogs background on one side and your house on the other, with three denominations, would be six templates (i.e. Dogs $1, Dogs $2, Dogs $5, House $1, House $2, House $5). Most of our customers use just one or two templates though.
Q: Will you keep my design on file for when I want order more of the same chip?
A: Yes. We'll keep your design on file for at least two years, but we plan to never delete any customer artwork.
Q: I want two different sides for each of my colors. How do I indicate that when ordering?
A: Our order form is set up so that you can fill out different specifications for six different chip templates (ChipA, ChipB, ChipC, ChipD, ChipE, and ChipF). Let's say you want two different sides for each of three different base chip colors -- that's six templates. Just treat the "ChipA" section like it's the front side of your first chip and treat the "ChipB" section like it's the back side of that chip. Then do the same for C&D and E&F. In the "Any Additional Instructions" field at the very bottom of the page, just let us know how to interpret your order form by writing something like "Three different chips, different sides for each. Chip1 frontside is ChipA and backside is ChipB. Chip2 frontside is ChipC and backside is ChipD. Chip3 frontside is ChipE and backside is ChipF."
Q: I want to use more than just the six templates provided on the order form. How do I do that?
A: No problem. Just use the "Any Additional Instructions" field to explain what more you want. Remember, even if we misinterpret your instructions, all you have to do is correct us once you see the first proof. You get an unlimited # of revisions, so there is no reason to worry. Each additional chip template after the six free ones adds $10 to your total order price.
Q: I'm confused. Can I just email you and explain what I want?
A: Sure! We realize that with so many options available to you with the Ultimate chips, the task of customizing might be a little overwhelming.
Q: How sturdy is the ceramic?
A: Very. This isn't your elementary school pottery. Casinos the world over wouldn't be using these same ceramic chips if they were too brittle.
Q: Does the $30 art fee apply if I have you customize the "Centerpiece" portion of the chip with a brand new idea (not something from the Design Gallery)?
A: No. The $30 art fee only applies to the Ultimate X chip -- a chip that allows you to design the dream chip you always wanted (if you have one in mind, of course!), from edge-to-edge-to-rolling edge. Essentially, aligning the edge spots for a brand new chip face design is what takes extra time.
Q: Why should I buy from customcasinochips.com?
A: Pick one or all of these reasons, you can't go wrong . . .
• best value anywhere!
• full color, photo-quality resolution for graphics
• exclusive, one-of-a-kind chip designs
• FREE graphic design services
Q: Will you show me what the chip looks like before you begin production?
A: Absolutely. In fact, we require your approval of the proof before we begin. We will email you a picture of it and if you want to change the design, tell us how you want it changed and we'll make it happen. We'll continue emailing you proofs until you're satisfied that you're getting what you want. Once satisfied, just reply to the email with your approval and production will begin promptly.
Q: How long until I can have my chips?
A: From the confirmation of your order/design approval to the day your chips are shipped, it will normally take about 18 days for the Ultimate chips but please check the ORDER HERE page for the most current info regarding our production time.
Q: How many chips should I buy?
A: It depends on the number of players you typically host. 300 chips can usually support up to 5 players, 400 chips is good for 6-7 players, and 500 chips will suit 8-9 players, maybe 10. A 600 chip order should ensure enough for a 10 player game with additional buy-in.
Q: How many different colors should I get?
A: Three different colors is common, but you should just make sure that each chip value, however many you have, is represented by its own separate color. The most popular color representation of value, from least value to most value, goes like this: white - red - blue - green - black - purple. Some people like to use purple for a chip value that is far and and above the next highest chip value in the game so as to make it more of a "prestige" chip, as opposed to a one that serves a great practical purpose. This is your game, though, so do whatever you think is best.
Q: What is a typical color assortment?
A: In a typical poker game, you should usually allocate many more chips towards the lowest value chip than the rest of them. White is easily the most common color to represent the lowest chip value and black is the most common color to represent the highest chip value, though purple and sometimes blue also fit that description well. In a typical set of 500 chips, a common mix would be 200 white - 150 red/green - 100 blue/black - 50 black/purple. Ultimately, though, you can allocate chip counts and colors however you see fit.
For a structured limit Texas Hold 'Em game, like $3-6, you should probably go with three colors at most. In a 500 chip set, get about 50 white chips to satisfy the $1 small blind requirement, then about 300 red or green chips to represent the pre-flop/post-flop bet of $3, and then about 150 blue or black chips to represent the $6 turn and river bets. Of course, you don't have to use those color suggestions or quantities. They are only typical of today's poker game.
A no-limit Texas Hold 'Em game or tournament can vary wildly depending on key factors like # of players and stakes. One popular set-up for a 10 player no-limit tournament would be to own 600 chips in four different colors. The format would be 200-200-150-50 (from lowest to highest value) and each player would receive 20 of the $5 chip, 15 of the $25 chip, 10 of the $100 chip, and 2 of the $500 chip. This starts out each player with $2475 in chips (but this amount is fairly irrelevant). This allows the players to "color-up" after the proper betting rounds and have just enough chips to cover the amount in play at the time.
Q: Should I put denominations on my chips?
A: We encourage you NOT to go with denominations. You may want to put these chips into a game with different stakes and the chips might then confuse the players. We suggest just letting the colors speak for chip value to give them more versatility. All you have to do is make sure that each player knows what each chip color is supposed to represent in value.
Q: I really want denominations, so how many can I use?
A: You can have up to six free templates, which means you can have six different denominations at no extra charge. After that, we add $10 to your total price for each extra template (denomination) requested.
Q: Does it cost more if I send you my own graphic as opposed to using one of your stock designs?
A: No, the price is the same.
Q: Is the chip customized on BOTH sides?
A: Yes.
Q: Can I get two different sides to the chip?
A: Yes, you can get two different sides at no additional cost because that would only add up to two templates.
Q: What is a design template as referenced on the "Prices" page?
A: A template is quite simply a unique design from which other chips are replicated. A set of chips with a Poker Dogs background on one side and your house on the other, with three denominations, would be six templates (i.e. Dogs $1, Dogs $2, Dogs $5, House $1, House $2, House $5). Most of our customers use just one or two templates though.
Q: Will you keep my design on file for when I want order more of the same chip?
A: Yes. We'll keep your design on file for at least two years, but we plan to never delete any customer artwork.
Q: I want two different sides for each of my colors. How do I indicate that when ordering?
A: Our order form is set up so that you can fill out different specifications for six different chip templates (ChipA, ChipB, ChipC, ChipD, ChipE, and ChipF). Let's say you want two different sides for each of three different base chip colors -- that's six templates. Just treat the "ChipA" section like it's the front side of your first chip and treat the "ChipB" section like it's the back side of that chip. Then do the same for C&D and E&F. In the "Any Additional Instructions" field at the very bottom of the page, just let us know how to interpret your order form by writing something like "Three different chips, different sides for each. Chip1 frontside is ChipA and backside is ChipB. Chip2 frontside is ChipC and backside is ChipD. Chip3 frontside is ChipE and backside is ChipF."
Q: I want to use more than just the six templates provided on the order form. How do I do that?
A: No problem. Just use the "Any Additional Instructions" field to explain what more you want. Remember, even if we misinterpret your instructions, all you have to do is correct us once you see the first proof. You get an unlimited # of revisions, so there is no reason to worry. Each additional chip template after the six free ones adds $10 to your total order price.
Q: I'm confused. Can I just email you and explain what I want?
A: Sure! We realize that with so many options available to you with the Ultimate chips, the task of customizing might be a little overwhelming.
Q: How sturdy is the ceramic?
A: Very. This isn't your elementary school pottery. Casinos the world over wouldn't be using these same ceramic chips if they were too brittle.
Q: Does the $30 art fee apply if I have you customize the "Centerpiece" portion of the chip with a brand new idea (not something from the Design Gallery)?
A: No. The $30 art fee only applies to the Ultimate X chip -- a chip that allows you to design the dream chip you always wanted (if you have one in mind, of course!), from edge-to-edge-to-rolling edge. Essentially, aligning the edge spots for a brand new chip face design is what takes extra time.